Customer Reviews

I reviewed Thayer Toyota in Bowling Green three years ago as having great customer service. I decided that after three more years of excellence, I needed to revisit and update my review. I want to mention the apparent competence of the unseen and thus unidentified mechanics who've done excellent work over the years on my automobile (that is now a senior citizen like me), but I especially want to praise the front-line guys with whom I speak to make my appointment and who discuss with me and coordinate my car's inspection and work to be performed. Tom and Brian are among the nicest people I do business with, and I actually enjoy our interactions. I wouldn't consider taking my car anywhere else for service, and it's due to the phenomenal customer service delivered by a great staff. Had another phenomenal service performed January 15, 2025! After a battery failure, Brian worked me into a full schedule, fully honored my battery's warranty, and did so in a timely, professional, and friendly manner. Best dealership and staff in my many decades of Toyota ownership! Have to add another great review for the exceptional care and service provided by Cindy when I was again stranded with a dead car and needed towing service to the dealership April 8, 2026. She even volunteered to drive me home! Car got fixed in record time and with the service and attention that I always seem to get at this dealership.

Went here for service. Was professional and courteous. Work was done quickly and bill was not lethal. I'd return

Alex did a terrific job as a sales consultant with my new vehicle purchase. He took his time with me and answered any questions I had over and above his thorough explanations of the vehicle's accessories. Thank you, Alex!

We bought a 2026 Rav 4 AWD VLE today through Thayer Toyota and the Costco Vehicle Purchase Program. Rick Osborn handled the deal start to finish and was so great to work with. Very transparent and accomadating. The finance guy was also great to work with and explained everything so well. We had to drive from Michigan to do the deal because no local dealers would do the Costco deal on this hotselling vehicle! Thanks Thayer for making this a great stress free experience for us!

I was very impressed with the service department. I felt like they treat you like family as a HomeTown dealer locally owned. They a great sales & service department!

RICH! This man is absolutely amazing! Did everything he could to help me out and get me into a new car & then some! Definitely get with him for all of your needs! 10/10 service!

Worked with Dave and had a great experience.

David did a wonderful job answering all my questions

Ken and Francis are wonderful to work with.Highly recommend

David London was a car sale wizard! I saw a car on the internet, test drove it, and purchased it. He made the sale easy, and dealt with my hungry children wanting a rapid sale so they could go to Costco and get their pizza! Now my husband and I have twin cars. Dreams were made, and pizza was consumed in a fashionable time!

David London made the process very easy for my wife to test drive and buy. He kept things moving quickly as she waited with our children. They are open late which made picking up after work easy. Great Job

Awesome Awesome Awesome. Worked with Logan on new truck. Couldn't ask for better service. Deal done. Taking truck home. My go to dealership from now on. Logan is the guy.

Ken did an amazing job helping us into a new vehicle.

Great experience with good prices. Dave was great to work with. Easy buying experience.

Ken was very helpful and kind to get me the best deal

David London was a very nice salesman, and very knowledgeable about the truck we were looking to buy. Along with his experience and willingness to stay after hours from the first time we met to all the questions we asked, he made it a very easy vehicle purchase. Would recommend for sure.

Very Concerned with your vehicles problems.

We had a great service experience at Thayer. I am happy to recommend them!